Regardless of industry, call center workers share a lot in common – frustrations with call volume, discrimination on the job, and unfair metrics. At the same time that we’ve been fighting for justice and strength in the wireless industry, bank workers have have also been taking action to demand better from their employers. With that in mind, VZW call center workers and Santander Bank call center workers in Dallas, TX joined forces to watch a movie about Call Center workers who fight to form a strong voice at work.
VZW workers joined bank workers to check out Sorry to Bother You, a 2018 dark comedy directed by activist, musician, and filmmaker Boots Riley that addresses labor organizing in the face of business greed in the world of telemarketing and call center work.”I was very excited to meet like minded individuals like myself,” said Monique Milly, a VZW worker from Irving, TX. “I like the fact that we have resources and people at CWA that are available to educate us about the union. It was exciting to watch Sorry to Bother You with Santander, especially since we’re facing some of the same work issues in our call centers. I want more of this involvement with the union. I’m inspired and excited and can’t wait until the next meeting! When and where can I join?”
There was a great discussion after the movie about familiar themes, like the control of big corporations, the difference between valuing labor vs. valuing the actual worker producing the labor, and the bravery of those who take a stand against corporate greed. Despite coming from different corporate worlds, VZW and Santandar workers can really identify with one another, especially in terms of what we’re all striving for: a voice on the job and fairness for everyone in the workplace.