Brian McVaugh, Shop Steward, Sales Representative, AT&T Mobility, Rochester, NY Being part of the CWA gives you pride into your job on a daily basis. You know you can go to work every day and enjoy what you are doing. No sense of false promises or unfair working conditions. Before getting hired for AT&T I did not know that it was union. As a former Best Buy employee, I knew that working in a sales environment can be stressful and strenuous on the mind and body. The Union has helped me out in so many ways, not just at my job, but also in life. The Union has helped pay some of my closing cost on my house, my health benefits and also the peace of mind of knowing that I can get free legal advice when needed too. Working in a sales environment you would think taking extended vacations or planning time with your family would make you lose out on sales and money. The union has made that easy on us by fighting for quota relief. Quota relief gives you the ability to take time away from work whether it’s a doctor’s appointment, sick time, vacation or need to stay home to take care of your child. You get paid for your missed hours and sales equivalent to your quota for the day. Having a union behind you can help with unfair disciplinary actions to keep peace of mind in the work place. Having a grievance system gives you the ability to fight unfair disciplinary actions. During a grievance you have the right to have a union representative with you while discussing with a manager or parties involved why you are being disciplined. This process ensures our rights are protected. Unfair discipline is removed from our records. Co-workers and I have all gone through a grievance process whether it was for performance, attendance or right down to the code of conduct of the business. Watching the union grow to Cricket and Verizon Wireless will not only be good the employees but also for the customers. Happy Employees will lead to happy customers.